Have you helped a loved one navigate disability services? Who or what has been most helpful? What’s been most frustrating?
A cross-government team, brought together as part of the Improving Customer Experience with Federal Services CAP goal (co-owned by the Office of Management and Budget and the Department of Veterans Affairs) is conducting a customer journey effort to test how a human-centered perspective can yield better results. This project, focused on the experiences of individuals with a developmental disability, is building off its first pilot project of a more deliberately coordinated inter-agency research effort to understand how customers during a life experience navigate across multiple Federal agencies and even levels of government. This can help to identify moments or opportunities that are most meaningful to actual people to improve. Please share your story and input at: https://go.usa.gov/xGvsM