Wednesday, May 13, 2020 1:00 PM ~ 3:30 PM ET

This panel webinar will discuss virtual TANF case management and coaching strategies considering the risks associated with COVID-19. 


Peer TA ( is a federally-funded initiative through U.S. Department of Health and Human Services, Administration for Children & Families (ACF), Office of Family Assistance (OFA)  and facilitates the sharing of information across state and local agencies implementing the Temporary Assistance for Needy Families (TANF) program. The goal of Peer TA is to establish linkages among TANF agencies and their partners serving TANF and low-income families at the state, county, local, and tribal level.

As a part of continued support to Temporary Assistance for Needy Families (TANF) programs and their endeavors to serve individuals and families virtually during the current COVID-19 pandemic, the Office of Family Assistance is hosting a PeerTA webinar on Wednesday, May 13, 2020 from 1:00 p.m. to 2:30 p.m. ET. TANF staff and those they serve had to retool quickly to adapt to the COVID-19 public health emergency. Staff who conduct in-person case management and coaching are looking for ways to continue these needed services virtually in order to protect the health and safety of individuals and families, ensure the health and safety of their own families, and maintain confidentiality by using virtual services that are secure. Luckily, remote case management services are not new concepts, as they are increasingly being used across TANF and other client/student serving organizations to provide efficient and effective support to those they would normally see face-to-face.

Information will be delivered in a panel format with question and answer dialogue with panelists. Through the panel webinar registration process, registrants will have the opportunity to pose questions for the panelists and the field to consider as they make critical decisions about their ongoing operations, including use of virtual tools and processes to conduct coaching/case management sessions.




Speakers include:

  • Annette Waters, Ph.D., Social Science Analyst, Assistant Secretary for Planning and Evaluation (ASPE)
  • DaiJuan Wade, Supervisor - Special Projects, Operations and Training, District of Columbia Department of Human Services
  • Suzie Miller, Workforce Programs Director, Arapahoe/Douglas Workforce Center (invited)
  • Mary Roberto, PeerTA Project Director, Manhattan Strategy Group (Panel Moderator)